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Last Updated - 30 October 2024 - 16:00:00 IST
1. Personal Information We Collect
We collect certain personal information from users of the Store, App, and Community, including name, email address, phone numbers, physical address, and payment information. This information is collected when users create an account or place an order.
2. Use of Personal Information
The personal information collected is used to process orders, communicate with users about their orders, for marketing purposes, and to track user behavior on the SV platforms (including the App and Store).
3. Sharing of Personal Information
We may share users' personal information with third parties, such as shipping carriers, to fulfill orders. However, we do not share this information with any other third parties unless required by law.
4. Security of Personal Information
SC and the SV platforms take the security of personal information seriously. The Store and App are secured with industry-standard security measures to protect users' data.
5. User Rights
Users have the right to access and modify their personal information at any time. To exercise these rights, please contact us through the Community or support channels.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on the SV platforms to track user behavior and improve services across the Store, App, and Community.
By accessing or using the Store, App, or any other SV platform, you agree to comply with the following terms and conditions:
1.1. Agreement: By accessing or using the Store or App, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you disagree with any part of these terms, please refrain from using the Store or App.
1.2. User Accounts: To make purchases on the Store, users are required to create an account. You are responsible for maintaining the confidentiality of your account credentials and restricting access to your device.
1.3. Payment: We accept various payment methods, including credit cards, debit cards, net banking and UPI. All payments are processed securely through third party applications (i.e. Stripe, PayPal, Razorpay, PayTM, etc.).
2.1. Product Description: We make every effort to ensure that the descriptions and images of products are accurate. However, we do not guarantee that product descriptions or other content on the Store or App are error-free, complete, or reliable.
2.2. Ordering: By placing an order on the Store, you agree to purchase the selected products at the prices and terms indicated. All orders are subject to availability.
3.1. Shipping: We strive to process and ship orders promptly. Shipping costs and estimated delivery times will be provided at checkout.
3.2. Delivery: We are not liable for any delays in delivery caused by third-party shipping carriers or other factors beyond our control.
4.1. Prohibited Activities: You agree not to engage in any unauthorized activities on the Store or App, including but not limited to attempting to interfere with or disrupt any aspect of the SV platforms, transmitting viruses or harmful content, or violating any laws or regulations.
5.1. Disclaimer: The Store and App are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, and disclaim all other warranties, including, without limitation, implied warranties of merchantability and fitness for a particular purpose.
5.2. Limitation of Liability: In no event shall SC, SV, or its affiliates be liable for any indirect, incidental, special, or consequential damages arising from your use of the Store or App.
6.1. Jurisdiction: The interpretation and application of these Terms and Conditions are governed by Indian laws. Disputes arising under these terms will be handled exclusively by the courts in Kolkata, India.
6.2. Disputes: No disputes will be entertained unless they involve copyright issues or other serious legal matters. We reserve the right to address such issues accordingly.
All shipping for products, including Print-On-Demand items purchased through the Store or Site, is handled by third-party companies such as Printify and Printful. We do not have direct control over the shipping process or timelines for these items.
Shipping for all Print-On-Demand items is managed solely by the printing companies. Once an order is placed, it is fulfilled and shipped by these third-party providers. Therefore, shipping times, costs, and handling of your order will depend on the specific policies of the printing company handling your order.
To obtain accurate information regarding shipping times, tracking, and any potential shipping delays, we recommend reviewing the shipping policies directly from the provider responsible for your product. You can find more information on their respective websites:
As we rely on these third-party providers, SC and the SV platforms (including the Store and Site) are not responsible for any shipping issues such as delays, lost items, or damage during shipping. For any concerns, please contact the respective provider directly.
All Print-On-Demand items purchased from the Store or Site are shipped by third-party providers such as Printify and Printful. We do not control shipping times or policies. Please refer to the respective provider's policies for accurate shipping details.
Since most of our physical products are Print-On-Demand, they are not eligible for return or replacement once purchased. Exceptions may apply for damaged or defective items. In such cases, please contact us with evidence of the issue, and we will coordinate with the provider for a replacement or refund as applicable.
Due to the nature of digital products, all sales are final and non-refundable. Digital items are not eligible for return or exchange. Please ensure that the item meets your requirements before completing the purchase.
We accept the following payment methods for purchases made on the Store and Community page:
All payments are securely processed through trusted third-party payment gateways, including Stripe, PayPal, and Razorpay, depending on the product. By making a purchase, you agree to the terms and conditions of these payment processors.
Taxes such as VAT and GST will be applied to your order based on your location and the applicable tax laws of your country.
If your payment is declined or fails, you may retry with an alternative payment method. For assistance with payment issues, please contact the relevant payment provider or bank. Helpline numbers are provided below:
In the event of a payment dispute, please contact your payment provider or bank directly. We are unable to handle payment disputes internally, and they will need to be resolved through the appropriate financial channels.
By purchasing and/or downloading digital items from the Store or the Community page, you agree to comply with the following terms and conditions:
1.1. Ownership: All digital items available on the Store and Community are the property of SC and/or its licensors. Ownership of digital items is not transferred to the user upon purchase.
1.2. License: Upon purchase, SC grants the user a non-exclusive, non-transferable license to use the digital item for personal, non-commercial purposes only. This license is subject to the terms and conditions outlined in this policy.
2.1. Purchase: Digital items may be purchased through the Store or Community page using provided payment methods. Prices and availability are subject to change without notice.
2.2. Delivery: Upon successful purchase, digital items will be available for download through the user's account on the Store or Community page. Users are responsible for ensuring they have access to a stable internet connection and compatible devices for downloading and using digital items.
3.1. Permitted Use: Users may use purchased digital items for personal, non-commercial purposes only. This includes, but is not limited to, personal projects, artwork, and presentations.
3.2. Prohibited Use: Users are prohibited from redistributing, reselling, sublicensing, or otherwise transferring digital items to third parties. Modifying, adapting, or creating derivative works based on digital items is not allowed without prior written consent from SC.
4.1. Copyright: All digital items available on the Store and Community are protected by copyright laws and international treaties. SC retains all rights, title, and interest in and to the digital items.
5.1. Refunds: Due to the nature of digital items, all sales are final and non-refundable. Refunds will not be provided for purchased digital items unless required by applicable law.
6.1. Disclaimer: SC makes no warranties, expressed or implied, regarding the quality, accuracy, or fitness for a particular purpose of digital items. Users download and use digital items at their own risk.
7.1. Modification: SC reserves the right to modify or update this Digital Item Policy at any time without prior notice. Changes will be effective immediately upon posting on the Store or Community page.
This Cookie Policy explains how Subhra Chakraborti or The SubhraVerse ("we", "our", or "us") uses cookies and similar tracking technologies on our Website, App, and Store. By using our services, you consent to the use of cookies in accordance with this policy.
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help enhance your browsing experience by remembering your preferences and improving website functionality.
We use cookies for various purposes, including:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, please note that disabling cookies may affect your experience on our Website and App.
We may update this Cookie Policy from time to time. We might not notify you of any changes in the policy on our Website. You are advised to review this Cookie Policy periodically for any changes.
If you have any questions about this Cookie Policy, please contact us at [email protected].